Why was Zoom knocked offline this week? There’s some finger-pointing

Asked for comment, Markmonitor’s parent company, Newfold Digital, which owns diverse providers offering web hosting, web design, and online marketing, sent this statement: “Markmonitor did include the client on our communications with GoDaddy Registry. That said, we believe there are opportunities to improve co-ordination and communication between GoDaddy Registry and Markmonitor, and we are committed to making that happen.”

Computerworld emailed Zoom for a response to Nicholas’ statement that Markmonitor allegedly hadn’t passed its message to them. No answer was received by press time.

“I think the lesson GoDaddy learned,” said Nicholas, “particularly with a customer the size of Zoom, is if we made contact with a registrar and we don’t know if that contact has been passed along to their customer, then we would go directly to Zoom and make contact with them before we put a server block in place.